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Important Notes:

Top Questions Asked by Our Customers:


Request For Address Change (Updated June 19, 2020)

We cannot accommodate address changes after an order is placed. Therefore, please ensure that the address is correct before placing your order.


Product Quantity Limit (Updated June 19, 2020)

Select items may have a purchase quantity limit of up to 4 units. This temporary measure ensures that our products may be equally distributed among our valued customers.


Are there any delays in order delivery? (Updated June 19, 2020)

Some, but not all carriers, are experiencing delays in order delivery. However, this is country and carrier specific. We recommend checking this page daily for specific carrier delays as our teams are constantly monitoring these matters and working with our great carriers to remedy this situation.


How can I find and learn about the great products iHerb offers? (Updated June 19, 2020)

Use the 'Search bar' located at the top right corner to search by Brand, Product Category/Type, Ingredients, etc.. You can also search for items by using the 'Shop', 'Brands', and 'Help With' category drop down menus located at the top left corner of our homepage. Once you select a product, you will find the following information:

  • Expiration Date
  • Universal Product Code (UPC) and Product Code
  • Suggested Use
  • Ingredients/Components
  • Any Warnings

If you still have questions after looking at this information, it is best to access the manufacturer's website directly from the bottom of each product page. To access the manufacturer's page to learn more, click on 'Visit Manufacturer's Website'.


Regarding the COVID-19 Pandemic:


The health and safety of our customers and employees remains our top priority. We understand you may have concerns about COVID-19. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleanings of heavily-trafficked areas and hard surfaces.


During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.




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