iHerb is a US company serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania, one in South Korea, and one in Hong Kong. Please see below information about the country selected.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office in Japan to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
For information about customs, import duties, etc., visit: Japan Customs, Personal Import, Importing Medicine for Personal Use
If your order value exceeds ¥ 16,000, you will be charged for Customs duty and taxes.
If you plan to use Rewards credits, the value of the order (before Rewards credits are applied) needs to be less than ¥ 16,000 to avoid Customs fees.
iHerb will not be liable for packages held or confiscated by customs.
Shipping
The Estimated Delivery window provided by iHerb reflects the most standard delivery. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes and customs fees for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
| Service Name | D&T included | Tracking | Order Limit |
|---|---|---|---|
| Global Air Delivery with Tracking* | No | Yes | Max: ¥16,000, 30 lbs (13 kg)
No PO Box |
| Sagawa Mail | No | Yes | Max: ¥16,000, 30 lbs (13 kg)
No PO Box |
| Yamato Transport | No | Yes | Max: ¥16,000, 18 lbs (8 kg)
No PO Box |
| Japan Post | No | Yes | Max: ¥16,000, 15 lbs (6.8 kg)
No PO Box |
*When selecting Global Delivery with tracking service, iHerb automatically chooses the quickest, most cost-effective shipping carriers available. (Shipping carriers available with this service include: Sagawa Mail, Yamato Transport, Japan Post).
Shipping Company Contact Information
| Sagawa Mail | Phone: 0476-40-5456 (NRT), 072-463-7250 (KIX) CS Operation Hours: Mon-Fri 9:00-18:00 Closed weekends and holidays |
| Yamato Transport | Phone: 03-6756-7236 CS Operation Hours: Mon-Sun 9:00-17:00 Open 365 days |
| Japan Post | Phone: 0570-046-666 (Japanese), 0570-046-111 (English) CS Operation Hours: Mon-Sun 8:00-21:00 Open 365 days |
Refunds
Damage compensation: If the parcel contains damaged products when delivered, please accept the package first, and then follow the guidelines below.
Guidelines:
Please include: email address, order number, tracking, damaged product name or product code, quantity, amount, damage description, 4+ proof pictures including outside of the box picture.
Please Note: If product(s) are seized by Customs, there will be no credit processed for the product(s). After 30 days, undelivered orders will be disposed.
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Restrictions
At iHerb, we respect the rules and regulations of Japanese government and do our best to block Customs prohibited products from our site.
Prohibited: Please be aware that the following substances are prohibited to import to Japan: kelp, hoodia, aloe, (except aloe vera), vanilla, rice, grains, nuts, seeds, raw beans, products containing hemp, pet products, meat products (such as jerky and extracts), dairy products, DHEA products and edible or drinkable products that contain Atenolol, Atomoxetine, Adrafinil, Aniracetam, Etiracetam, Oxiracetam, Dihydroergotoxine Mesilate, Somatropin, Vasopressin Tannate, Tianeptine, Desmopressin Acetate Hydrate, Nadolol, Nicergoline, Nimodipine, Nefiracetam, Vinpocetine, Piracetam, Furosemide, Bromocriotine Mesilate, Pramiracetam, Pregnenolone, Propranolol Hydrochloride, Levetiracetam.
Limitations:
There is an exception to the 'kelp' rule: The only kelp product allowed in Japan is the following item with one condition: Sea Tangle Noodle Company, Kelp Noodles, 12 oz. (340 g); (Customers are only allowed to order up to 5 kg. of this product per month, which equals about 14 bags.)
22 lbs (10 kg) or less grocery/food items (including Supplements and protein drinks) per order, are allowed for personal importation.
Estrogen (supplement), 7-Keto/7-Keto DHEA can be imported only a one-month supply at a time.
The following products or ingredients can be imported, but only a two-month supply: Melatonin, Yohimbe, Potassium Iodine/Iodide, 5-HTP, Caffeine and Taurine, Ashwagandha. If one bottle contains more than a two-month supply or multiple bottles are purchased, the items will be confiscated by customs.
Cosmetic products including shampoo and conditioner are allowed to be imported, but only up to 24 items.
Duties and taxes will be imposed by Japan Customs on any sugar/sweetener products (maple syrup and agave nectar included) regardless of weight or item value. If total weight of sugar/sweetener product(s) per order exceeds 2 lbs (1 kg), duties and taxes will be imposed and additional documentation process will be required by the Japan Customs. For detail information, please click here.
If your order value exceeds ¥ 15,500 and contains raw honey products, an extra Custom’s duty of 50% will be assessed.
Customs inspection may cause a clearance delay if your order includes above products.
Contact Us
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